Effective Date: August 2026
Last Updated: August 2026

Welcome to JotnoMart (“JotnoMart”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.jotnomart.com, use our mobile application, interact with our Facebook Shop, or purchase products from us.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

JotnoMart is an online beauty and personal care retailer based in Dhaka, Bangladesh. We offer authentic cosmetics, skincare, makeup, hair care, fragrance, baby care, personal care, and suncare products from trusted local and international brands.

Our mission is to provide customers with authentic products, competitive prices, and a secure shopping experience.

2. Information We Collect

We collect only the information necessary to provide our services and improve your shopping experience.

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Mobile number
• Shipping address
• Billing address
• Gender

Providing accurate information helps us process your orders efficiently.

Account Information

Your account may include:

• Login credentials
• Wishlist
• Saved addresses
• Order history
• Product reviews and ratings
• Communication preferences

Technical Information

When you browse our website or mobile application, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Language preferences
• Website activity
• Pages visited
• Date and time of access
• Cookies and similar technologies

Payment Information

Currently, JotnoMart accepts Cash on Delivery (COD).

We do not collect or store your debit card, credit card, mobile banking PIN, OTP, or banking credentials.

3. Why We Collect Your Information

We use your information to:

• Process and confirm orders.
• Deliver products to your address.
• Create and manage your customer account.
• Provide customer support.
• Verify orders to prevent fraud.
• Improve website performance.
• Personalize your shopping experience.
• Remember your wishlist.
• Notify you about order updates.
• Send promotional offers when you have agreed to receive them.
• Respond to your questions and feedback.
• Comply with legal obligations.

We never collect more information than necessary for these purposes.

4. Marketing Communications

With your consent, JotnoMart may send:

• Promotional emails
• SMS offers
• WhatsApp updates
• Facebook Messenger notifications

These communications may include:

• New product launches
• Special promotions
• Seasonal campaigns
• Discount offers
• Beauty tips

You can unsubscribe at any time using the unsubscribe link or by contacting our customer support.

5. Cookies

JotnoMart uses cookies to enhance your browsing experience.

Cookies help us:

• Keep you signed in
• Remember your preferences
• Save your shopping cart
• Improve website speed
• Understand visitor behavior
• Enhance website security

Disabling cookies may affect some website features.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• IP address
• Device information
• Browser type
• Pages visited
• Time spent on pages
• Referral source

This information helps us improve our website, products, and customer experience.

Google Analytics does not identify you personally.

7. Sharing Your Information

JotnoMart values your privacy. We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers when necessary to operate our business.

These may include:

Delivery Partners

To deliver your orders, we may share necessary information with courier partners such as:

• Steadfast
• Pathao Courier
• RedX

Only the information required to complete the delivery will be shared.

Technology Partners

We may share limited technical information with:

• Google Analytics
• Facebook (for Facebook Shop functionality)

Legal Requirements

We may disclose personal information when required by law, court order, or government authority.

8. Data Security

Protecting your information is one of our highest priorities.

We use reasonable administrative, technical, and organizational measures to safeguard your data.

These include:

• SSL (HTTPS) encryption
• Secure servers
• Restricted access to customer information
• Regular security monitoring

Although we strive to protect your information, no online system can guarantee absolute security.

9. Data Retention

We retain your personal information while your account remains active or until you request its deletion.

We may retain certain information longer if required to:

• Complete pending transactions
• Resolve disputes
• Detect fraud
• Comply with legal or regulatory obligations

10. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your contact details.
• Delete your account.
• Request deletion of your personal data, subject to legal requirements.
• Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

11. Children’s Privacy

JotnoMart’s services may be used by individuals under the age of 13 only with the supervision and consent of a parent or legal guardian. If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to remove such information.

12. Third-Party Websites

Our website, mobile application, or Facebook Shop may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

JotnoMart may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

When we make significant changes, we will update the Last Updated date at the top of this page. Continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

JotnoMart
Website: https://www.jotnomart.com
Email: jotnoofficial@gmail.com

Our Commitment

At JotnoMart, your trust is the foundation of our business. We are committed to protecting your privacy, securing your personal information, and providing a safe, transparent, and reliable online shopping experience every time you shop with us.