Effective Date: August 2026
Last Updated: August 2026

Our Commitment

At JotnoMart, we are committed to delivering your orders safely, accurately, and on time. We partner with trusted courier services to ensure a smooth delivery experience across Bangladesh.

Delivery Coverage

We currently deliver to all districts across Bangladesh.

Delivery availability may vary for certain remote or restricted locations. If we cannot deliver to your address, our Customer Support team will contact you before processing your order.

Order Processing

• Orders are processed after successful confirmation.
• Orders placed on weekends, public holidays, or after business hours may be processed on the next business day.
• Processing time may vary during festivals, promotional campaigns, or high-order periods.

Estimated Delivery Time

Delivery times are estimates and may vary depending on courier operations and external factors.

Delivery Charges

Delivery charges are calculated during checkout based on your delivery location and current shipping rates.

Any applicable delivery fee will be clearly displayed before you confirm your order.

Order Tracking

Once your order is dispatched, you may receive shipment updates through SMS, phone, email, or other available communication channels.

Delivery Attempt

Our courier partner will attempt delivery to the provided address.

If delivery cannot be completed because of:

• Incorrect address
• Customer unavailable
• Incorrect phone number
• Refusal to receive the order

additional delivery charges may apply for re-delivery.

Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Keeping their phone available for courier communication.
• Receiving the parcel within the scheduled delivery period.
• Inspecting the package before accepting delivery whenever possible.

Delays

Delivery delays may occur due to:

• Severe weather
• Political unrest
• Natural disasters
• Government restrictions
• Public holidays
• Courier operational issues
• Force majeure events

JotnoMart will make every reasonable effort to keep customers informed of significant delays.

Damaged Packages

If your parcel appears damaged or tampered with during delivery, please record an unboxing video and contact our Customer Support within 3 days of receiving your order.

Contact

For shipping assistance:

Email: jotnoofficial@gmail.com

Cancellation Policy

Effective Date: August 2026

JotnoMart understands that plans may change. We offer customers the opportunity to cancel eligible orders before they are dispatched.

Customer Cancellation

You may request cancellation if:

• Your order has not yet been packed.
• Your order has not been handed over to the courier.
• The cancellation request is received promptly after placing the order.

Orders That Cannot Be Cancelled

Cancellation requests may not be accepted if:

• The order has already been shipped.
• The courier has started the delivery process.
• The product is specially arranged or reserved for your order.

JotnoMart Cancellation Rights

We reserve the right to cancel an order if:

• Product is unavailable.
• Pricing errors occur.
• Fraudulent activity is suspected.
• Delivery information is incorrect.
• Customer cannot be reached for verification.
• The order violates our Terms & Conditions.

Customers will be notified if an order is cancelled by JotnoMart.

Refund After Cancellation

If payment has already been collected for an order cancelled by JotnoMart, the eligible refund will be processed according to our Refund Policy.

Payment Policy

Effective Date: August 2026

JotnoMart aims to provide a simple and secure payment experience.

Accepted Payment Method

Currently we accept:

• Cash on Delivery (COD)

Additional payment options may be introduced in the future.

Cash on Delivery (COD)

Customers selecting Cash on Delivery must:

• Pay the full invoice amount upon receiving the order.
• Verify the order before opening sealed products, where applicable.
• Cooperate with the delivery representative during delivery.

Payment Security

JotnoMart does not collect or store:

• Debit card details
• Credit card information
• Mobile banking PINs
• One-Time Passwords (OTP)
• Bank account passwords

Never share confidential financial information with anyone claiming to represent JotnoMart.

Pricing

All prices are displayed in Bangladeshi Taka (BDT).

Prices may change without prior notice due to supplier costs, promotions, or market conditions.

Invoice

Customers will receive an invoice or purchase summary with each confirmed order.

Please keep it for warranty, return, or customer support purposes where applicable.

Cookies Policy

Effective Date: August 2026

JotnoMart uses cookies and similar technologies to improve your shopping experience.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

They help us remember your preferences and improve website performance.

Why We Use Cookies

We use cookies to:

• Keep you signed in.
• Remember your shopping cart.
• Save language and browsing preferences.
• Improve website functionality.
• Measure website performance.
• Analyze visitor behavior through Google Analytics.
• Enhance website security.

Types of Cookies

We may use:

Essential Cookies

Required for website functionality.

Performance Cookies

Help us understand website usage.

Functional Cookies

Remember customer preferences.

Analytics Cookies

Used to improve website performance and user experience.

Managing Cookies

Most web browsers allow you to:

• Accept cookies.
• Reject cookies.
• Delete existing cookies.

Disabling cookies may affect certain website features.

Third-Party Cookies

Our website may use cookies provided by trusted third parties, such as Google Analytics, to help us understand website performance and improve our services.

Customer Rights & Responsibilities

Effective Date: August 2026

At JotnoMart, we believe every customer deserves a fair, secure, and transparent shopping experience. We also expect customers to use our Platform responsibly.

Your Rights

As a JotnoMart customer, you have the right to:

• Receive 100% authentic products.
• Receive products that match your order.
• Access accurate product information.
• Shop through a secure website.
• Request correction of inaccurate account information.
• Request access to your personal information.
• Request deletion of your account, subject to legal obligations.
• Receive customer support during business hours.
• Request returns or replacements in accordance with our policies.
• Receive respectful and professional service.

Your Responsibilities

Customers are expected to:

• Provide accurate personal information.
• Maintain updated delivery details.
• Keep account credentials secure.
• Review product descriptions before purchasing.
• Follow product instructions and safety warnings.
• Record an unboxing video when receiving orders to support potential return or replacement requests.
• Treat Customer Support representatives respectfully.
• Avoid misuse of promotional offers or coupon codes.
• Comply with all JotnoMart policies and Terms & Conditions.

Prohibited Conduct

Customers must not:

• Place fraudulent or fake orders.
• Provide false information.
• Abuse the return policy.
• Submit misleading product reviews.
• Attempt unauthorized access to our systems.
• Engage in activities that disrupt the normal operation of our Platform.

Violation of these responsibilities may result in order cancellation, account suspension, or permanent restriction from using JotnoMart services.

Our Commitment

JotnoMart is committed to delivering authentic beauty and personal care products with honesty, transparency, and exceptional customer service. We continuously strive to improve our services while protecting the rights of our customers and maintaining a secure shopping environment.

For any questions regarding these policies, please contact us:

JotnoMart
Website: https://www.jotnomart.com
Email: jotnoofficial@gmail.com